WITH EACH COURSE
12 months included
Included
Each completed course begins its own 12-month support period for that course’s subject. There is no automatic subscription when the year ends.
View the coursesDIAGNOSTIC EMAIL SUPPORT
Help with the next diagnostic step.
Support spans washers, dryers, dishwashers, refrigerators, freezers, cooking appliances and residential sealed systems. Bring the model, symptom, timeline and readings. Get help interpreting evidence and choosing the next supported check, with a response within 24 hours.
AFTER INCLUDED SUPPORT
Course buyer membership
$49/month
Continue diagnostic email support after your included 12 months by opting in to a monthly membership.
Choose course buyer supportWITHOUT A COURSE PURCHASE
Support membership
$129/month
Get diagnostic email support across the Academy appliance categories without buying a course. This membership does not include course lessons or downloads.
Choose support membershipSend a useful diagnostic record.
Include the full model and suffix, exact complaint, settings and operating conditions, sequence of events, relevant manufacturer document, and test readings with endpoints, units and conditions. Attach clear photos in your email when they help.
Open the support request templateResponse within 24 hours
Email am.academyfl@gmail.com.
A response can include follow-up questions or a suggested diagnostic step. The turnaround describes a response, rather than a guaranteed repair or resolution.